Very disappointing shopping experience and so sorry we will never enter your outlet in future unless your staff know what is being polite and being a good sales representative.
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There are huge assortment of my flavor clothes here. I like quality and price. I ordered several items of my favorite brand. I was surprised that it arrived even faster than I expected.
But the quality of the closes was very bad. The colors were not so bright as on the picture and it looked very cheep.
I've got a lot of clothes from here. I love most their style. Great store, solid prices Costumer service are so good I purchased clothing for my 16 year old son and the pants did not fit. He left them on the counter for me with instructions to get a larger size but lost the receipt. I brought them into the store to try to exchange them for a larger size and the manager indicated that if I did not have a receipt, there was nothing they could do.
All of the tags were still on them, including the price tag and they were obviously unworn but she refused to even look at them or offer any suggestions. I called the customer service line.
After keeping me on the phone for 24 minutes "logging" my complaint, the attendant told me I could have asked her to look up my credit card in the system to find the receipt. I asked why the manager did not offer this solution.
He said he did not know, so I indicated to him, that it was not going to be a pleasant experience if I just went in and asked the already unhelpful manager to do this when she already didn't want to do anything to assist her customer. Then he indicated that maybe I could wait to get my credit card bill and try to take that in to show her. I became angry that I was on the phone for 24 minutes before these ideas were even generated and told them that there was a very easy, common sense solution - I was standing outside the store as I did this, all I wanted to do was exchange some pants!
He transferred me to his manager. The manager then told me that in fact, the store cannot look up my credit card. I asked, why would they suggest this if it wasn't true? He said he didn't know, he would speak with this employee. I asked what they could do about my situation, he said "we can't really do anything. It's a strict policy in Canada and it's up to the store manager. He said there was nothing he could do about it.
I asked him if I could speak to his manager. He said he was the highest ranking empoloyee I could speak to in the company. No one above him would speak to me and that his manager was only there for his personal development. CAn you imagine that? Think twice before shopping there!
The customer service engine is clearly only on autopilot and has no common sense Very disappointing shopping experience and so sorry we will never enter your outlet in future unless your staff know what is being polite and being a good sales representative. Be sure they will make u wait forever for a simple question. Plus, I asked them to verify if the department store which nearby my house has my size, after holding for min, they told me the department store don't have my size.
And she checked in store and they have my size!!!!!! I was so happy that they have my size and at the same time so mad at those useless staff work for hm customer service! No more online hm for me! Almost every order is a solid problem! Of the 5 orders, only one came to me right. My mail has been tampered with for the past week and half and they did nothing to help me. I asked if my items can be canceled or intercepted and they can't offer any real solutions, such a waste of time and speaking to any of the customer service is like nails on a chalkboard and worthless.
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